Shipping and Returns

Once payment has been received, the goods can be shipped. All our product pricing is GST-inclusive and is shown in the product description. All received and cleared orders before mid-day (noon) will be shipped on the same day. All orders received and paid for after noon will be shipped the next day. If there are any delays, we will let you know via email. We offer two types of shipping.

We use Australia Post or Sendle ( courier) for our delivery. The Express Post option allows you to track your items and carries limited insurance coverage. If you do not expect to be at home for delivery, it is best to have your goods delivered to your work address. Please ensure those details are added to the delivery instructions – including—the company name & address.

If you’d like additional insurance, please feel free to contact us to quote your costs. Insurance cover will become defunct if you authorise your delivery to be left if no one is home.

Refunds & Returns

• Please be sure to choose items carefully when making a purchase, since we will only accept returns for damaged or incorrectly shipped items. Please follow these procedures for returns:
  – Please notify us via email within seven days of receiving the item with details of the issue.
  – Once authorised, the goods must be returned within fourteen days, appropriately protected and in their original packaging, including all instructions, accessories, and a copy of the invoice.
  – We are not responsible for the cost of return postage or exchanges.
  – If a replacement is unavailable, we will issue a credit note for the value of the returned or damaged goods, excluding the initial delivery cost.