Shipping and Returns

Shipping & Returns

Once payment has been received, the goods can be shipped. All our product pricing is GST-inclusive and is shown in the product description. All received and cleared orders before mid-day (noon) will be shipped on the same day. All orders received and paid for after noon will be shipped the next day. If there are any delays, we will let you know via email. We offer two types of shipping.

Australia Regular/Standard  
all orders over $ 100
in one transaction
Free Free
Spend $ 99.99 or less
in one transaction
$ 9.30/ up to 500g up to 999g  $ 12.50


up to 3 kg  $ 17.50

Express Post

small satchel

medium satchel

$ 12.55

$ 16.45

We use Australia Post or Sendle ( courier) for our delivery. The Express Post option allows you to track your items and carries limited insurance coverage. If you do not expect to be at home for delivery, it is advisable to have your goods delivered to your work address. Please ensure those details are added to the delivery instructions – incl—the company name & address.

If you’d like additional insurance, contact us to quote your costs. Insurance cover will become defunct if you authorise your delivery to be left if no one is home.

Refunds & Returns

Please take care when selecting items for purchase. We will only accept a return in case of a damaged or incorrectly sent item. Following procedures must be followed.

  • Advise us via email within seven days of delivery of the existing problem.
  • After receiving authorisation, the goods must be returned within ten days, adequately protected, in the original packaging, as believed, including all instructions, accessories and a copy of the invoice.
  • We can not be liable for the postage cost of a return or an exchange.
  • If a replacement can not be provided, we will issue a credit note to the value of the returned/damaged goods; this will not include the initial delivery cost.
New Zealand Cost per Weight  
up to 249g $12.10  
up to 499g $ 14.50  
up to 999g $ 17.00  
Delivery times to NZ are approximately 7 – 14 workdays

4 thoughts on “Shipping and Returns

  1. Hello, I am interested in your Total Tea Tree Wash and have two questions.
    Can you give me a complete ingredient list, and is it suitable for use in the shower?

    Barry Blackman

    1. Hi Barry
      The ingredients as listed are –
      Aqua (Water), Sodium Laureth Sulfate, Glycerin, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Lauryl Betaine, Aloe
      Barbadensis Leaf Juice, Cocamidopropyl Betaine, Glyceryl Laurate, Lavandula Angustifolia (Lavender) Oil, PPG-
      26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Cymbopogon Schoenanthus (Lemongrass) Oil, Leptospermum
      Petersonii (Lemon Tea Tree) Oil, Citral, Linalool, Limonene, Calendula Officinalis Flower Extract, Benzophenone-4,
      Disodium EDTA, TBHQ, Caramel, Yellow 5 (CI 19140), Blue 1 (CI 42090), Methylchloroisothiazolinone,

      And I believe you should be able to use it in the shower

  2. Can you please send my parcel ASAP?

    1. Thank you for your order. It was processed this morning and booked in with the courier.

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