Shipping & Returns
Once payment has been received, the goods can be shipped. All our product pricing is GST-inclusive and is shown in the product description. All received and cleared orders before mid-day (noon) will be shipped on the same day. All orders received and paid for after noon will be shipped the next day. If there are any delays, we will let you know via email. We offer two types of shipping.
| Australia | Regular/Standard | ย |
| all orders over $ 100 in one transaction |
Free | Free |
| Spend $ 99.99 or less in one transaction |
$ 9.30/ up to 500g | up to 999gย $ 12.50
up to 3 kg ย $ 17.50 |
| Express Post |
small satchel medium satchel |
$ 12.55 $ 16.45 |
We use Australia Post or Sendle ( courier) for our delivery. The Express Post option allows you to track your items and carries limited insurance coverage. If you do not expect to be at home for delivery, it is best to have your goods delivered to your work address. Please ensure those details are added to the delivery instructions, including the company name and address.
If you’d like additional insurance, please feel free to contact us to quote your costs. Insurance cover will become defunct if you authorise your delivery to be left if no one is home.
Refunds & Returns
- Please choose items carefully when purchasing since we will only accept returns for damaged or incorrectly shipped items. Please follow these procedures for returns:
– Please email us within seven days of receiving the item with details of the issue.
– Once authorised, the goods must be returned within fourteen days, appropriately protected and in their original packaging, including all instructions, accessories, and a copy of the invoice.
– We are not responsible for the cost of return postage or exchanges.
– If a replacement is unavailable, we will issue a credit note for the value of the returned or damaged goods, excluding the initial delivery cost.
Hello, I am interested in your Total Tea Tree Wash and have two questions.
Can you give me a complete ingredient list, and is it suitable for use in the shower?
Regards,
Barry Blackman
Hi Barry
The ingredients as listed are –
Aqua (Water), Sodium Laureth Sulfate, Glycerin, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Lauryl Betaine, Aloe
Barbadensis Leaf Juice, Cocamidopropyl Betaine, Glyceryl Laurate, Lavandula Angustifolia (Lavender) Oil, PPG-
26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Cymbopogon Schoenanthus (Lemongrass) Oil, Leptospermum
Petersonii (Lemon Tea Tree) Oil, Citral, Linalool, Limonene, Calendula Officinalis Flower Extract, Benzophenone-4,
Disodium EDTA, TBHQ, Caramel, Yellow 5 (CI 19140), Blue 1 (CI 42090), Methylchloroisothiazolinone,
Methylisothiazolinone.
And I believe you should be able to use it in the shower
Can you please send my parcel ASAP?
Thank you for your order. It was processed this morning and booked in with the courier.